Not being able to choose a seat or pay for a seat is crazy. Also, you can’t upgrade to a better group through the website, only via the app (figured it out too late)

I’ve never met a person like Abhinash Chettri at the Indigo Airlines counter in Terminal 2 during my delhi to coimbatore flight — so polite, well-spoken, and helpful while guiding me about the luggage and lounge. People like him truly make customers happy and help the airline build lasting relationships

I’ve never met a person like Abhinash Chettri at the Indigo Airlines counter in Terminal 2 during my delhi to coimbatore flight — so polite, well-spoken, and helpful while guiding me about the luggage and lounge. People like him truly make customers happy and help the airline build lasting relationships

I'm very sad because I was deceived. I was sold a pig in a poke. I bought five round-trip tickets from Lisbon to Phuket with a stopover in Doha. I was asked to accept a change because the August 28th Doha-Lisbon flight had been canceled. The only alternative was to fly via Madrid and make another stopover. This cost me an extra five hours of travel, more airport expenses, and part of the trip on a lower-quality flight. My greatest surprise was to discover, upon arrival in Doha on the 28th, that a flight to Lisbon was still available, with the same airline, just with a different number and 5 minutes earlier. I was never offered the option of taking this flight. For this reason, I consider myself a fraud and the fact that the airline didn't even respond to my complaint!! Shameful.

I arrived at the airport with a trolley bag weighing about 7 kg, which is the under carry-on allowance stated by AirAsia. However, at the check-in counter, the staff told me that the 7 kg limit applies to the total weight of all carry-on items, including my laptop bag. When they combined the trolley and the laptop bag, the total weight slightly exceeded 7 kg. Because of this, they did not allow me to bring the trolley on board and forced me to check it in. They then charged me an additional fee of around USD 100. At the boarding gate, staff were checking every single passenger’s hand luggage one by one. This feels unreasonable because they are being extremely petty about the carry-on weight.

I booked a flight from Amsterdam to Lima, return Sao Paulo to Amsterdam. I booked a flight that had the option to change the return flight (with some extra costs). I did indeed need to change the date of my return flight, I logged in to my account at KLM where the message was that it was not possible to change my return flight online in the portal and that I had to contact the KLM service centre. I tried to call the phone number provided. But that number is a joke. There are no people answering that number, just a silly menu that leads to nowhere. So I tried the WhatsApp number provided. There you get a bot that leads you to several questions, repeats that the change can not be made online, and promises to connect you with a service agent. The bot put me in queue but already warned that it "could take a while" before a service agent would respond. I'm now in queue for over 21 hours. KLM makes promises while booking, has a fake contact centre and in the end provides zero service... a very bad experience. I want to get reimbursed for the extra costs I made and the KLM to live up to its promise of a ticket that can be changed, and improve their customer service.

I am writing to make a formal complaint about the humiliating, discriminatory, and distressing treatment I received from your cabin crew on **Flight VA697 from Melbourne to Perth**. Upon boarding, I urgently needed to use the lavatory as I had unexpectedly started my menstrual period. When I quietly asked to use the toilet, **the crew member refused my request**. I explained that it was urgent, and when I begged to be allowed to go, she appeared offended and **told me that if I was “sick,” I should get off the plane.** This response was inappropriate, degrading, and deeply insensitive. Menstruation is not an illness — it is a normal biological process. I was well-prepared but was caught off guard, and simply needed a few moments of privacy to manage the situation hygienically. During the flight, a **manager approached my seat** and escalated the humiliation even further. In front of the two male passengers seated beside me, I was **forced to explain that I had blood dripping down my legs and urgently needed to use the toilet.** Rather than treating me with dignity, she told me again that if I was “unwell” I should not be flying, and then **demanded that I go and apologise to the steward** for my “urgent” tone when I had requested the toilet earlier. I was then **made to apologise to the steward a second time — in public — once again having to explain that I had blood running down my legs** and needed the bathroom urgently. By that point, much of the cabin had witnessed my humiliation. I cannot overstate how degrading and traumatic it was to have my private health situation exposed, questioned, and used as grounds for public embarrassment. I was left in tears and deeply shaken. There are countless compassionate, discreet, and professional ways such a situation could have been handled. Instead, I was **treated like I had a disease**, stripped of my privacy, and made to apologise for a basic bodily function.

Recently, there have been far too many flight delays. In particular, it seems that flights are being rescheduled or substituted — sometimes I’m reassigned to a flight departing four hours later. This makes it impossible to plan trips properly, and I’m often forced to change my schedule. It doesn’t appear to be due to weather conditions; rather, it seems the airline is making these changes for operational reasons.

Deeply Disappointed with Vietnam Airlines’ Customer Service I’m sharing this because no customer should ever have to go through what my family did. On August 21, 2025, my family of 3 total was set to fly from San Francisco to Ho Chi Minh City. Unfortunately, a member suffered a sudden medical emergency at the airport, was rushed by ambulance to the ER, and we couldn’t board. I immediately contacted Vietnam Airlines on October 6, providing full medical documentation and requesting a simple rebooking for November. After that, I: Emailed multiple times Called the office twice and spoke with two different representatives Was repeatedly told I’d receive a status update “by the end of the day” and heard nothing. It took over two weeks and multiple follow-ups just to get a response. During this time, my family was charged additional surcharges, and the fare likely increased because of Vietnam Airlines’ delays. Despite the fact that this was a verified medical emergency, they refused to waive penalty fees even for family members who obviously couldn’t travel without their loved one in crisis. I’m posting this publicly because this level of customer care and compassion is unacceptable, especially from a national carrier. Vietnam Airlines, this is your opportunity to make it right refund or compensate us for your delays and the undue financial and emotional burden you caused. #VietnamAirlines #CustomerServiceFail #AviationAccountability #TravelRights #DoBetterVietnamAirlines

Firstly I would like to point out that this is me personal experience and 100% honest review of American Airlines as at 08/09/2025 when my flight form London Heathrow to Charlotte Douglas Airport happened. The end of our journey was Knoxville however the disgusting state of our expensive cases was seen at the first point of entry to America. I wish I had read reviews before booking with American Airlines, but I have learned now to do as we were going too, fly with a better airline (Virgin, Tui, BA) and then do the drive to the location required if you are doing a connecting flight. If you are not then just avoid American Airlines all together and go with one of the above or any alternatives available as American Airlines are a disgrace with 0 Customer service skills or respect for customers or customers property. We flew with AA for the first time since the 90's on flight AA0733 (LHR to CLT) and upon arrival at CLT we went to get our cases. WOW, they came out and look as if someone had run them over. We approached the American Airlines staff who were seated by the luggage belt and they too were shocked and confirmed this was unacceptable. Their advice was to take photos as evidence along with a photo of the luggage belt as we could not raise our complaint claim until we reach our final destination (TYS) via flight AA3119 from (CLT to TYS). They were kind enough to aid us in taking the photo's to ensure they were sufficient for the claim. At McGhee Tyson Airport in Knoxville (TYS) initially the American Airlines baggage office was closed, however after waiting and asking several staff members at the airport someone arrived and took us through the process. We both filled out a PIR form (or complaint procedure via the QR code as provided by the American Airlines staff member) and thought that would be all that was required as again the staff member there told us that the cases look bad and were clearly miss treated so we left for the hotel in out hire car. Shockingly it seemed as if the claims had not even been looked at as the next morning we woke to two emails (received through the night) saying that the review of the files is complete and that they don’t cover, and I quote “minor scratches, stains or dents”. Obviously we very unhappy with the replies and got onto the American Airlines Chat service via their app where I was asked to submit my refusal of this decision via another form. After about 1.5hrs chatting we finally finished this and the new claims were raised on 09/09/2025. We submitted all the same evidence and the chat conscript as additional evidence as we were advised they would get in touch asap as they need to look into things better. To our surprise American Airlines never replied. We finished a 10 day holiday, flew home and still nothing. I emailed their complaints dept and cc'd their CEO office and was ignored again. They really are a disgusting company who take no accountability for their actions. We travel from the UK to America 2 times a year at least and have never had such a disgusting service and have NEVER had any damage to our cases apart from the odd scratch which would imo be classified as their claim of “minor scratches, stains or dents”. However feel free to see how our £250 per case cases came off off the American Airlines flight and judge for yourself. We will NEVER fly with this airline again, I would rather a 4hr drive than use them and a connecting flight and I hope that British Airways end their collaboration with this company. Avoid at all costs unless you're happy having to replace cases for each flight as I truly have no idea how our cases could be like this unless they ran them over with something as they are caved in, zips broken and the cases dented in to the point they are structurally unusable. 0 stars for everything .....